Latest Entries
Observation
The back room tells the real story.
Field Note
Floor markings: helpful... until they aren’t.
Rant
The meeting had more dashboards than decisions.
Photo Note
Signs nobody reads. Systems everyone follows.
Observation
The quiet cost of context switching.
Longer Reads
Essay
Why operations problems rarely live where people think they do.
The visible issue is almost never the root issue. It’s usually a symptom of something upstream that nobody wants to touch.
Read the essay →